Ever been on hold for what feels like an eternity, only to be greeted by a robotic customer service team who couldn’t care less about your issue?
We’ve all been there, so in this blog post, we’ll be shining a spotlight on the cream of the crop in customer service — the companies that go above and beyond to ensure their customers are happy.
From small businesses to big corporations, we’ll showcase the best in customer service. So sit back, relax, and let us do the heavy lifting in finding you a company that’ll make you say, “wow, they actually care!”
The Best Customer Service Companies (Overview)
We’ve included an overview of our top picks below. For detailed information on each pick, scroll down.
- Amazon – Best for Online Retail
- Trader Joe’s – Best for Grocery Purchases
- Apple – Tech Pick
- Starbucks – Best for Beverages
- Lexus – Best for Automobiles
How Great Customer Service can Make a Difference
Customer service that goes above and beyond can distinguish between a frustrating and a pleasant experience.
The difference is like receiving a warm, freshly made chocolate chip cookie from the waiter instead of a cold, stale one. It’s the little things that make all the difference.
One study found that customers who experienced exceptional service felt better about themselves and their lives in general.
It’s important to feel heard and respected as a customer, so keep that in mind the next time you interact with customer service. And who wouldn’t want a little more of that in their life?
Best Customer Service Companies in 2023
Before collating our list, we hunted for certain criteria for these service companies to meet, including but not limited to firms that prioritize customer feedback, how they pay attention to complaints, process negative feedback, and their service policies and procedures.
1. Amazon – Best for Online Retail
The largest online retailer in the world has perfected a formula for customer loyalty that includes low prices, high levels of service, and lightning-fast shipping.
Amazon is the most popular online store since it sells everything imaginable.
In addition to providing email and phone help, Amazon also provides an extensive knowledge base and community forums.
It has a dedicated Twitter support account that responds in various languages around the clock.
Amazon uses it to post material that anticipates and answers consumer issues before they’re asked.
Talk about caring for you!
Notable features
- Multiple Contact Options: Amazon’s customer care is accessible via various channels, including phone, email, live chat, and the company’s mobile app.
- Return Policies: If you receive an item that doesn’t match your expectations, you may quickly return it for a refund or swap it for something else.
- 24/7 Availability: Amazon’s customer assistance is available around the clock, seven days a week.
Pros
- Amazon Prime benefits for members
- A-Z Guarantee for customer protection
- Extensive knowledge base for self-help
Cons
- Long wait times during peak hours
Our take
To us, it’s clear that Amazon’s quality customer service ranks high among the best in the business. They provide many services and features to simplify and enhance your experience.
2. Trader Joe’s – Best for Grocery Purchases
Trader Joe’s has found success by catering to a specific market with its label basics and organic fruits and vegetables.
There’s a good reason why Trader Joe’s has attracted such a dedicated fan base.
The nationwide grocery store company is privately held and has made a point to put its staff and customers first.
Every worker at Trader Joe’s makes an effort to form lasting bonds with customers by learning their names and remembering their shopping habits.
The happy employees at Joe’s give contagious positive vibes and make you want to return for more helpful service every time.
Notable Features
- Fun and Quirky Atmosphere: Trader Joe’s is known for its happy employees and the stores’ lively and quirky ambience, all of which feature a nautical theme and emphasize providing a relaxing and pleasurable shopping experience.
- Community Involvement: Trader Joe’s strives to be a caring and contributing member of the community as the company sponsors, participates in community events, and donates to worthy nonprofits.
- In-Store Sampling: Products at Trader Joe’s can be sampled in the store so you can see if they’re what you’re looking for before making a purchase.
- Customer Feedback and Suggestions: Trader Joe’s values customer feedback and is open to suggestions. They have a suggestion box in every store, and they encourage customer satisfaction by accepting feedback and acting on them.
Pros
- Make quality products accessible
- Affordable prices for products
- Employee engagement with customers
- Customers feel heard
Cons
- Limited store locations
- Store can be crowded during peak hours
Our take
Trader Joe’s customers have praised the quality of customer service received during and after shopping.
We know this because of the value they place on handling unhappy customers and strengthening customer relationships.
3. Apple – Tech Pick
Welcome to the land of the bitten apple, where customer service is as crisp, polished, and bespoke luxury fitting as the shiny new iPhone in your pocket.
Steve Jobs once said, “You’ve got to start with the customer experience and work backward to the technology.” And that’s exactly what Apple does, with its sleek and user-friendly design, technical competence, and exceptional customer service.
Apple also provides various self-help options, such as troubleshooting guides and FAQs, so you can solve problems independently.
And if you’re feeling adventurous, you can always take a trip to the Genius Bar for in-person assistance.
Notable Features
- Round-The-Clock Support: Apple’s customer care is open around the clock, so whether you need assistance at 2 a.m. on a Tuesday or noon on a Sunday, you can access it.
- Genius Bar: The Genius Bar is Apple’s one-of-a-kind solution for customers who need in-person support with their gadgets. Professional experts at the Genius Bar can assist you with everything from simple questions to in-depth fixes.
- Self-Help: Troubleshooting manuals and frequently asked questions are only two examples of the online self-help resources available on Apple’s website to help users resolve issues independently.
- AppleCare Protection: Apple’s extended warranty and technical support service are called AppleCare, and it’s available to customers who purchase a new Apple product.
Pros
- Superior quality in technical support teams
- Super responsive to customer complaints
- Convenient repair options
- More tailored and individualized shopping experience
Cons
- Self-help options are limited
Our take
As was previously said, Apple’s Genius Bar customer service option serves as a key distinction from the competition.
The brand stands out due to its cutting-edge aesthetics, intuitive interface, and extensive selection of products that meet various consumer requirements and tastes.
4. Starbucks – Best for Beverages
Get ready for a latte-licious time, folks!
At Starbucks, good customer service is the name of the game.
Its baristas are like the Jedi masters of coffee; they know your name, your order, and your favorite foam design before you even reach the counter.
On average, customers visit Starbucks six times a month, with the truly obsessed ones visiting 16 times! That’s a whole lotta latte love.
But it’s not just the delicious offerings and inviting atmosphere that keep us coming back for more.
Starbucks has a secret weapon in its customer service arsenal: rewards programs.
Nobody would want to miss out on free beverages on the house or points redeemable for bonuses and free stuff.
Notable features
- Top Quality Foods: All of the products sold at Starbucks, from coffee and tea to baked goods and sandwiches, are of the highest quality possible.
- Customer Feedback: Starbucks values your opinions and actively seeks them out through its mobile app and website.
- Order Online: Starbucks’ mobile app lets users pre-order and pay for their drinks, which has drastically improved the customer’s convenience levels.
- Rewards: The coffee shop chain has a loyalty program that awards customers with free drinks, points, and discounts in exchange for their continued business.
Pros
- Rewards-based programs
- Personalized customer experiences
- Flexible and convenient services
- High-quality products
Cons
- Long wait times for mobile orders during peak hours
Our take
When it comes to customer experience, Starbucks knows how to brew up something nice.
The way they go above and beyond with optimizing the customer experience makes you feel special.
5. Lexus – Best for Automobiles
In an interview with Forbes, vice President Peggy Turner said, “The digital experience has to radiate omotenashi.”
Omotenashi is a Japanese word that translates to “warm hospitality,” which is the flag that the Lexus brand hoists.
As a result of some automobile brands’ lackluster support, many owners of high-end vehicles prefer to take their vehicles to independent repair shops.
But Lexus has always relied on excellent customer service and support teams to make up for their lack of brand recognition and history, and it accomplished its goal.
Notable features
- Customer Satisfaction Surveys: Lexus uses customer satisfaction surveys to learn about its customer happiness levels with the company and to find ways to enhance the Lexus brand.
- Warranty: Lexus backs up its vehicles with an extensive warranty and maintenance plan to guarantee that buyers are happy with their purchase for the long haul.
- Quick Response: Lexus is committed to providing prompt responses to all customer comments and concerns. During business hours, clients can reach out to the company’s specialized support staff for assistance.
Pros
- Personalized attention to customers
- Timely response to complaints and feedback
- Comprehensive resources for self-help in the user manual
- Customizable options for your preference
Cons
- Limited service hours
Our take
The positive reviews on Lexus showed how accommodating the company’s staff were and how quickly and courteously they dealt with repair concerns.
Wrapping Up
Whether you’re looking to trade or make a purchase, you’d be happier in the transaction if treated with stellar customer service.
Companies that prioritize customer happiness and customer experience will always win at retaining marketing and bolster the increase of loyal customers.
This piece shows five companies that can meet your needs and elevate your mood.
